1. Subject of the Contract:
1.1.The Tour Operator provides to the Client a package of services specified in Annex 1 of this Contract in accordance with Request
(Order) of the Client in written form and the Client undertakes the duty to pay for these services.
1.2.The services provided under this Contract shall include the services summarized in Annex 1.
1.3.The Tour Operator's obligations to provide the services mentioned in Annex 1 arise when the Contract Cost is fully received by the
Tour Operator.
1.3.Any complaints or dissatisfactions with the services should be declared within 12 hours.
2. Cost and Payment Conditions
2.1. The cost of the Contract is summarized in detail in Annex 1.
2.2.20% of the Contract Cost shall be paid 45 days prior to arrival date, the remaining balance – 2 to 3 weeks before arrival.
2.3. The payment date shall be considered the day on which the Contract Cost is credited to the Tour Operator’s account.
2.4. In case the Contract Cost is not credited to the Tour Operator’s account 3 days prior to the group arrival the company preserves the right to cease the services mentioned in Annex1.
3. Cancellation policy
3.1.Cancellation request must be received by the Tour Operator in writing no less than 45 days prior to the arrival.
3.2.Cancellation made within:
* 45 days or more prior to arrival date – no charge
* 44-31 days – 10% of total cost charge
* 30-16 days – 30% of total cost charge
* 15-8 days – 40% of total cost charge
* 7 days – 50% of total cost charge
* Less than 7 days – 70% of total cost charge
* On departure date – 90% of total cost charge
3.3. When refunding all bank costs are covered by the client.
4. Force Majeure
4.1.The Parties shall be relieved of liability for full or partial non-performance of their obligations hereunder in the event that such
non-performance was due to insurmountable circumstances, arising after the signing of the Contract, which were unforeseeable and
unpreventable by the Parties.
5. Dispute Resolution
5.1.Disputes shall be solved through negotiations. If agreement is not reached, the disputes shall be solved in accordance with the RA
legislation.
6. Conclusive Provisions
6.1.Any changes and amendments to this Contract shall be valid, if they are made in written and are signed by authorised
representatives of the Parties.
